With more than 30,000 registered independent shoppers located in the US and Canada, we can service our clients request very efficiently. We will not only meet your expectations, but exceed them. Our shoppers are highly trained and motivated to ensure that our clients receive only the utmost pertinent information regarding a particular location or an individual employee.



We have the experience to understand your industry, challenges, and how to tailor a shopping, training or consulting program to meet your operational objectives.




What are the benefits to our clients? Our reports provide data, which removes the variable of subjectivity, allowing our clients to actively track their employees in a customer service atmosphere. Our clients can then focus their training efforts on the weak areas, thus creating a strategic competitive advantage.

How does the system work? We have an immense demographically mixed database of individuals across the US and Canada who anonymously visit and / or call your locations and interact with your employees. They appear to be typical, regular customers. The "Shopper" is educated on what to look for during each visit. The evaluations they conduct are based on our client's needs and expectations.



We have helped several hundred clients both in Canada and US to become more profitable through improving customer service and reducing employee dishonesty. Please contact our account managers for any questions or to set up your account today.